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When contacting through https://ramalho.atlassian.net/servicedesk/customer/portals , you should expect a first response within 48 hours. In some cases, we might respond in less than 12 hours depending on the urgency of the request.

When your request is complex, I’ll aim to solve your issue within 5 to 8 working days, depending on the urgency of your request.

If your requests are beyond the products current functionality, they will be added to the backlog and you will be informed once a new version is available on the marketplace.

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